Frequently Asked Questions

Everything you need to know about shopping with Union Los Angeles.

What is your return policy for high-heat releases?

All limited-edition drops, raffle wins, and high-heat sneaker releases are considered final sale and are not eligible for returns or exchanges.

How long does domestic shipping typically take?

Orders are generally processed within 2-3 business days. Standard shipping via UPS or USPS typically takes 5-7 business days depending on your location.

Do you ship internationally?

Yes, we ship to most countries worldwide. International customers are responsible for all customs duties, taxes, and fees incurred at the time of delivery.

Can I cancel or modify my order after it has been placed?

Once an order is placed, we are unable to make any modifications to the items or the shipping address. Please review your information carefully before checking out.

Are all items sold on your website authentic?

Absolutely. Union Los Angeles only sells 100% authentic products sourced directly from the brands and authorized distributors.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.